Go into the options of your FTP client and check if passive mode is enabled. If it is not enabled, try enabling it. This should solve your problem, if the problem isn't connection related.
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If you are behind a router, enable passive ftp mode
For best results behind a router, please make sure passive mode is enabled on your FTP client.
FTP? What's that?? Where do I get an FTP program?
Short for File Transfer Protocol, the protocol for exchanging files over the Internet. FTP works...